Most shops run five systems
and a sticky note.
A repair program for the bays. A different one for the tow trucks. A phone system that doesn't know your customers. An answering service reading from a script. QuickBooks on the side, and a spreadsheet for bonuses. Every handoff is a retyped number, a missed charge, or a call that went to voicemail.
Work orders and invoices — but it doesn't dispatch a truck.
Dispatch and impound — but the tow never becomes a repair order.
Calls live somewhere else. After hours, a stranger takes a message.
Double entry, or a sync that breaks when a name is spelled different.
Payroll, bonuses, PMs, training hours — tracked by hand.
Open the app. Duke already did the read-out.
Owners start the day with a briefing written from your own numbers, refreshed morning and afternoon. Not a wall of charts — a few plain-English cards that each end in a button.
- Revenue pace against last year
- Margin trends, and anomalies when something dips
- A/R aging and who's driving it
- Tech efficiency and what's ready to invoice
- Wins worth knowing about, too
A second set of eyes before it bills.
Hit Ask Duke for review and he checks the work order the way a sharp service manager would — including reading the tech's story against what's actually billed.
- Missing hours, mileage, parts or tech
- Open parts requests still hanging
- Time clocked over what's billed
- Story says 3 parts, card bills 2
- Story says work was skipped, card says done
The tow becomes the repair order. Nobody retypes it.
Dispatch, motor clubs, police rotation, impound and storage live in the same system as your bays. One click turns a tow call into a work order, and the two stay linked.
Towing & recoveryThings you won't find stitched together anywhere else.
Your phone system is built in
Ring groups, desk phones, click-to-call, texting and recordings — every call filed under the right customer and job automatically.
An AI that answers at 2 AM
After hours, Duke picks up in English, Spanish, Russian, Hindi or Punjabi, handles the simple questions, and puts breakdowns through to your on-call.
Towing and repair, linked
Turn a tow call into a work order in one click. No second program, no retyping a VIN.
It reads your vendor bills
Vendor invoices that come in by email get read, matched to the PO, and queued for you to approve.
Ask your shop anything
"What did comebacks cost us last quarter?" Duke pulls the answer from your live data and says it in plain English.
The schedule plans itself
Overnight, AlphaWrx lays out tomorrow's work by skill, availability and promise date — and re-plans when a job runs long.
QuickBooks that actually syncs
Two-way: invoices, payments, bills, vendors, customers, cores, gift cards — with a log that shows what matched and what didn't.
Meetings with a backbone
A 30-minute weekly where everyone owns their numbers. Paste in the transcript and Duke writes the summary, decisions and suggested to-dos.
Training built in
Shop U: daily questions, lessons and quizzes, apprentice hour logs, and how-to guides for every screen.
Built inside a working repair and towing shop. Run there every day.
AlphaWrx wasn't designed in a conference room. It was built in a heavy-duty repair and towing shop in eastern Montana, and that shop runs on it in production — every work order, every tow, every invoice.
Duke drafts. You decide.
Duke's drafts — job cards, estimates, reminders, purchase orders — sit in a review queue until someone on your team approves them. He doesn't send an email or text, change a work order, or post anything on his own.
The one place he talks to customers live is the after-hours phone line — and you pick which numbers and hours he covers. That's the bargain: an AI that's actually useful in a shop, and you stay in the chair.
Connected out of the box.
Plus iPhone and Android apps for techs and drivers.